This English version is provided for reference only. The Vietnamese version is the legally binding text.
1. Customer commitments
You may not access or use the Services, or create an account, for unlawful purposes. You are solely responsible for your conduct. Specifically, you undertake not to: - Act in any way that damages DOC's reputation - Send or transmit information that violates DOC's rules, or is unlawful, threatening, abusive, defamatory, disparaging, obscene, distasteful, offensive or otherwise improper - Send or transmit information, software or other materials that violate or infringe the rights of others (privacy, publicity, copyright, trade names, other proprietary rights, or unauthorised derivative works) - Send or transmit information, software or materials containing viruses or other harmful components - Send or transmit spam, contest or survey information, or message other customers, whether for commercial purposes or not - Provide untruthful information or information that causes confusion between you and other organisations or individuals When using the Mentoring service, the customer undertakes to: - Comply with the Mentor's reasonable rules and principles - Cooperate in good faith and respect the Mentor's time and effort - Use the Service only for learning, personal development or professional purposes Customer responsibilities: - Provide complete, accurate information about mentoring needs and goals - Attend booked mentoring sessions fully and on time - Follow through on reasonable commitments and assignments (if any) as guided by the mentor Booking and timing rules: - Customers must follow the schedule booked in the system - Changes or cancellations must be notified in advance within the time limits set by DOC Communication and conduct rules — the customer must: - Communicate politely and respectfully; not use offensive, discriminatory or emotionally harmful language - Not harass, threaten or put inappropriate pressure on the Mentor - Not record audio or video of, or share the content of, mentoring sessions without the Mentor's consent Service scope limits: - The Mentoring service is orientation, advice and experience sharing in nature; it does not guarantee specific results - Customers are responsible for their own decisions based on what is discussed with the Mentor - The Mentor and DOC bear no legal responsibility for risks arising from applying the information Content: While using the Services, customers may encounter views, content or communication styles from Mentors that they find unsuitable or uncomfortable. DOC does not fully control, and is not responsible for, the opinions, assessments or content Mentors provide within personal exchanges. However, DOC is committed to maintaining community standards and will receive and review reports and handle them under its internal policies. Confidentiality: - Customers undertake not to disclose the Mentor's private information, internal materials or session content without permission - Respect the Mentor's privacy and data - Be transparent about factors beyond their control When using DOC's Services, you should be careful when sharing personal information. Although we limit the types of information users provide, we cannot control what you and other users do with information collected from other users on the Platform. For your own safety, do not share your email or other personal information unless DOC requests it. When you use our Services, you will find links to other websites that we do not own or control. We are not responsible for the content or any other aspect of these third-party websites, including their collection of information about you. You should also read their terms and conditions and privacy policies. Our Services may display advertisements from third parties such as advertisers, sponsors and advertising partners ("Advertisers"). When you interact with an Advertiser, you are interacting directly with them, not with DOC. Except where required by law, DOC is not responsible for any part of your interaction with Advertisers, including purchases you may make from them, any promises they may make, or any terms and conditions that may exist between you and them.
2. Platform ownership and control
We own the DOC Platform and Services, including the website, current or future applications and Services, as well as things like logos, APIs, code and content created by our employees or partners. All ownership rights and interests in the DOC Platform and Services — including the website, current or future applications, APIs, databases and content submitted or provided by our employees or partners through our Services — are and will remain the exclusive property of DOC and its licensors. The Platform and Services are protected under Vietnamese copyright, trademark and other applicable laws. Nothing in these Terms grants you any rights to DOC's trademarks, logos, domain names or other brand elements. You may not do any of the following when accessing or using the DOC Platform and Services: - Disable, interfere with or attempt to circumvent any security-related feature of the Platform, or probe, scan or test the vulnerability of any of our systems - Copy, modify, create derivative works from, reverse engineer, disassemble or attempt to discover any source code or content on the DOC Platform or Services - Access or search, or attempt to access or search, our Platform by any means (automated or otherwise) other than the existing search functions provided via our website, mobile applications or APIs (and only subject to those API terms and conditions). You may not scrape, access systems, use robots or use any other automated means of any kind to access the Services - Use the Services in any way to send altered, deceptive or falsified source-identifying information (such as sending communications falsely appearing to come from DOC); interfere with or disrupt (or attempt to interfere with or disrupt) the access of any user, host or network, including but not limited to sending viruses, overloading, flooding, spamming or mail-bombing the Platform or Services, or otherwise interfering with or creating an undue burden on the Services.
3. Intellectual property rights
All content, materials and intellectual assets created, developed or owned by the Platform ("Platform Intellectual Property") are intellectual property owned by DOC or lawfully licensed to it, including but not limited to: - Course content: lecture videos, learning materials, presentation slides, tests, practice exercises, course outlines and all attached materials published on the Platform - Mentor content: materials, methods, frameworks, assessment tools and content prepared by mentors within the scope of Services provided on the Platform - Infrastructure and technology: software source code, databases, user interfaces, system architecture, APIs and all technical solutions making up the Platform - Brand identity: trade names, trademarks, logos, slogans, graphic designs and other brand identity elements of the Platform - Aggregated data: analytics, statistical reports and aggregated information from the Platform's operations When a User validly registers and pays for the Services, the Platform grants the User a limited licence that is: - Non-exclusive - Non-transferable - Non-sublicensable - Revocable - Limited to the valid subscription period of the Service The scope is limited to: - Accessing and viewing course content on the User's personal devices, solely for personal, non-commercial learning - Downloading learning materials that the Platform explicitly allows to be downloaded, only for offline use for personal learning - Attending mentoring sessions and using materials provided by mentors within the scope of the registered Service package Prohibited acts: - Copying and distribution: copying, republishing, distributing, broadcasting or transmitting all or part of the course content in any form, including screen recording, screenshots for sharing, or uploading to other platforms - Commercial exploitation: using course content or mentor materials to teach, re-train or provide commercial services to third parties in any form, whether for a fee or not - Account sharing: sharing login credentials to allow others to access course content or mentoring Services without the Platform's permission - Reverse engineering: decompiling, decoding or attempting to extract the source code, structure or underlying ideas of the software and technology making up the Platform - Derivative works: editing, cutting, re-editing or creating derivative works from the Platform's content without the Platform's written consent - Removing rights-management information: deleting, altering or obscuring any copyright notice, trademark or rights-management information on the Platform's content Handling IP violations — the Platform's remedies: - Temporarily suspending or permanently terminating the violating User's account - Revoking the granted licence - Deleting or removing the violating content - Claiming damages in accordance with the law Compensation liability: a violating User is liable to compensate the Platform for all actual damage incurred, including: - Revenue losses caused by the violation - Reasonable legal costs incurred in handling the violation - Damage to reputation and brand where quantifiable
4. Force majeure
Definition A Force Majeure Event is any circumstance that cannot be foreseen, is beyond the Platform's reasonable control and prevents the Platform from performing its service obligations under this Policy, including but not limited to: - War, military action, terrorism, riots, civil unrest or sabotage - Actions, decisions or restrictions of competent state authorities, including suspension orders, licence revocation or orders to suspend the Platform's operations - Fire, flood, earthquake, epidemics declared a national state of emergency, or other natural disasters - Large-scale disruption of national or international internet infrastructure, incidents at third-party cloud providers' data centres, or large-scale cyberattacks by third parties that the Platform could not prevent despite applying standard security measures The Platform's obligations when a Force Majeure Event occurs - Timely notice: notify affected Users in writing or via the Platform's official channels (registered account email, in-app notification, or the platform homepage) within 07 (seven) working days from the start of the Force Majeure Event - Impact mitigation: use all reasonable efforts to reduce the impact of the Force Majeure Event on service delivery, including activating backup systems, arranging substitute mentors of equivalent capability (where feasible), or providing alternative learning content during the interruption - Service restoration: restore service delivery as soon as possible after the Force Majeure Event ends or is brought under control, and notify Users when the service is restored If a Force Majeure Event prevents the Platform from providing the Services for a continuous period of more than 90 (ninety) days, either party may terminate the service contract by written notice to the other party without liability for damages arising from that termination.
5. Other legal provisions
Binding agreement These Terms, together with all of DOC's other policies, constitute the entire agreement between you and us. If any part of these Terms is invalid or unenforceable under applicable law, that provision is deemed replaced by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of these Terms remains in full force. Even if we delay exercising our rights, or do not exercise a particular right in one situation, this does not mean we waive our rights under these Terms, and we may decide to enforce them in the future. If we decide to waive any of our rights in a specific situation, it does not mean we waive our rights generally or in the future.
6. Disclaimers
The Services are provided on an "as-is" and "as-available" basis, without warranties of any kind, whether express or implied. To the extent permitted by law, DOC makes no representations or warranties regarding the Services or the content on the Platform, including but not limited to warranties of accuracy, completeness, reliability, availability, fitness for a particular purpose or non-infringement of third-party rights. DOC does not warrant that the Services will operate continuously, uninterrupted, securely or error-free, or that errors will be corrected. DOC does not commit to or guarantee any specific results from using the Services, including but not limited to learning outcomes, career opportunities, or any personal or financial benefit. Disclaimer for service interruptions — DOC is not responsible for any losses arising from: - Interruption, suspension or system errors due to technical maintenance announced in advance - Incidents beyond the Platform's control, including but not limited to: internet transmission failures, widespread power outages, third-party cyberattacks - Actions of competent state authorities requiring the suspension, blocking or removal of the Services under the law Disclaimer for learning outcomes — DOC, its staff and Mentors do not guarantee and are not responsible for: - Specific outcomes from courses or mentoring sessions, including but not limited to: additional income, career advancement, achieving business goals, or any financial results described in marketing materials - Users' rate of progress, since results depend on each user's effort, personal circumstances and practical application — factors beyond the Platform's control - The suitability of course content or coaching methods for each user's specific goals, industry or circumstances, unless the Platform makes a separate written commitment Disclaimer regarding non-professional services — the Services provided on the Platform are not, and do not replace: - Licensed psychological counselling or psychotherapy - Medical advice, diagnosis or treatment of any kind - Licensed legal, tax, or financial/investment advice under specialised laws - Any professional service requiring a practice licence from a competent state authority Users are responsible for seeking appropriately licensed professional advice when needed. The Platform is not responsible for any consequences arising from users relying on content as a substitute for professional advice. Disclaimer: DOC does not warrant that (i) DOC technology will operate continuously, uninterrupted, error-free or free of harmful components, or (ii) that DOC technology will meet any requirements of the customer or of any of the customer's end users. DOC will not be a party to, or involved in negotiating, disputes between the customer and any third party. Customers are responsible for their own conduct in connection with the Services. The customer expressly releases and discharges DOC from all legal liabilities, claims, proceedings or damages arising from the use of the Services in connection with any relationship between the customer and any third party.
7. Limitation of liability
In no event shall DOC, its parent company or affiliates, or their directors, officers, employees, agents or collaborators be liable for any incidental, special or consequential damages under or arising from these Terms, whether for breach of the Terms, misconduct, negligence or any other cause of action, including but not limited to any liability for damage caused by or alleged to be caused by any failure of performance, error, omission, interruption, deletion, delay in operation or transmission, computer virus, communication line failure, equipment failure, software error, breach, unauthorised access, or theft, destruction, alteration or use of records. In no event shall DOC, its parent company or affiliates, or their directors, officers, employees, agents or collaborators be liable to the customer or any third party for any decision made or action taken by the customer in reliance on content displayed on the Platform. The customer expressly agrees and acknowledges that DOC bears no legal responsibility for any defamatory, offensive, dishonest or otherwise unlawful conduct of any user. DOC does not and will not review or monitor the suitability, legality, ability or performance of any party towards the customer, and the customer expressly waives and releases DOC from all legal liabilities, claims or damages arising from or otherwise related to third parties and the customer.
8. General provisions
From time to time, we may update these Terms and other policies to clarify our conditions or to reflect new or different conditions (such as when adding new features), and DOC reserves the sole discretion to amend and/or make changes to these Terms at any time. Before making changes, we will notify you through preferred methods, such as an email notice sent to the email address specified in your account, or by posting a notice through our Services. Amendments take effect on the date of posting unless otherwise stated. Your continued use of our Services after the changes take effect constitutes your acceptance of those changes. Any amended Terms supersede all previously amended Terms. If any part of these Terms is declared invalid for any reason, the invalid part does not affect the remaining provisions of the Terms. DOC may assign these Terms and any of its rights under them, in whole or in part, and DOC may delegate any of its obligations under the Terms. The customer may not assign these Terms, in whole or in part, nor transfer or sublicense the customer's rights under these Terms to any third party. These Terms are governed by the laws of Vietnam. Disagreements and disputes arising out of or in connection with these Terms will first be negotiated in good faith by the Parties for 30 days. After that period, if the parties cannot reach agreement, such disagreements and disputes will be resolved at the Vietnam International Arbitration Centre (VIAC) under its rules of procedure, by 1 (one) sole arbitrator. The language of arbitration is Vietnamese.
