This English version is provided for reference only. The Vietnamese version is the legally binding text.
Last updated: 15/7/2026
Buying a course (E-learning)
Enrolling in a free course: 1. Open the course detail page 2. Click "Enrol" (for Free courses) 3. If you are not signed in, the system will ask you to sign in or create an account 4. After confirmation, the course appears immediately in "My Courses" Buying a paid course: 1. Open the course detail page 2. Check the details: course name, price, content 3. Click "Buy now" or "Enrol" 4. Sign in if you do not have an account yet 5. Review the order details and choose a payment method 6. Complete the payment → the course unlocks immediately in your account Note: you need an account and must be signed in before buying a paid course.
Paying for a mentoring booking
After a mentoring booking is made successfully, the payment page shows: the session details (mentor name, time, format), the amount payable, and the current booking status.
Payment methods
DOC currently supports payment by bank transfer. The payment page displays the full bank details: - Bank (shown on the payment page) - Account number (shown on the payment page) - Account holder name (shown on the payment page) - Amount (per the selected service package) - Transfer note (the booking code — must be entered exactly) Important: enter the transfer note exactly as shown on the page so the system can confirm your payment quickly. Customers may optionally enter VAT invoice details if they need an invoice. After transferring, attach photo proof of payment and send it to Hello@dearourcommunity.com (a screenshot/receipt of the transfer) so DOC can confirm it.
Requirements for the proof-of-payment image
For quick confirmation, the proof image must clearly show: ● The amount transferred ● The transfer note ● The transaction time ● The bank/account that made the transaction
VAT invoice details
If you request a VAT invoice, please fill in complete and accurate details: 1/ Invoice for an individual ● Full name ● Citizen ID/ID card number ● Personal tax code (if any) ● Permanent address ● Email to receive the e-invoice ● Contact phone number (if any) ● Notes (if any) 2/ Invoice for a business ● Company name (per the Enterprise Registration Certificate) ● Tax code ● Company address (per the Enterprise Registration Certificate) ● Representative / contact person receiving the invoice ● Email to receive the e-invoice ● Buyer's contact phone number (if any) ● Notes (if any) DOC issues invoices based on the details the customer provides and is not responsible for incorrect invoices caused by inaccurate customer input. The VAT invoice is sent by email after the order's payment is confirmed.
Payment statuses
- Awaiting payment: the order is waiting for transfer confirmation - Paid: payment successful, the service is activated - Cancelled: the order was cancelled
After payment
You will be taken to the Payment result page (payment/result) to see the processing status. The DOC team will contact you to confirm and arrange your mentoring session.
Refund procedures
1. For Courses Customers receive a 100% tuition refund if: - The course has not been activated and no learning time has been recorded; and - The refund request is submitted within 01 (one) month from the payment date. If the customer has activated and started the course, they may still request a 100% tuition refund within 07 (seven) days from the course activation date if: - The course completion rate does not exceed 10% of the total course content; - The customer clearly states the reason the course does not fit their learning needs; - DOC reserves the right to check learning data in the system and/or ask the customer to provide the information and documents needed to verify the refund request. Tuition will not be refunded in the following cases: - The customer has completed more than 10% of the course content; - The refund request is submitted more than 07 (seven) days after the course activation date; - The refund request is submitted more than 01 (one) month after the payment date for a course that has not been activated. 2. For Mentoring Services - Customers may request to reschedule a mentoring session by giving at least 48 hours' notice before the booked session time. DOC will help rearrange the session subject to the mentor's availability. - If a rescheduling request is sent less than 48 hours before the session, or the customer does not attend as booked, the session is considered used and is not refundable. - If a mentoring session cannot take place for reasons attributable to the mentor, the customer may choose one of two options: + Cancel the session and receive a corresponding refund; or + Rearrange the session with another mentor designated by the provider.
