This English version is provided for reference only. The Vietnamese version is the legally binding text.
Last updated: 15/7/2026
For general feedback, requests and complaints:
Customers have the right to lodge complaints about DOC's Services. Complaints may be made in writing, by phone call or by email. If a customer submits a complaint on paper, the complaint must be signed by the customer and sent to: - Company name: DEAR OUR COMMUNITY COMPANY LIMITED - Head office address: 92A Nguyen Huu Canh, Thanh My Tay Ward, Ho Chi Minh City - Hotline: +84774934111 - Email: hello@dearourcommunity.com DOC will verify and respond to the complaint within 30 (thirty) days of receipt, via the customer's contact address.
For requests and complaints related to the privacy policy:
Customers may send complaints directly to DOC at the email address: hello@dearourcommunity.com DOC reviews and responds within 07 days of receiving the information DOC collects further information where needed DOC notifies its decision on the complaint within 30 (thirty) days from the date sufficient information has been collected
